Feedback





We want to make sure we continue providing with the best service possible.We hope that you will take a few minutes to answer our survey on the service provided. Your feedback will help us improve our services and value to you as a business partner.
 
Service Evaluation
   
Please use the following scale to rate the questions.
   
1
2
3
4
5
Worse than expected
About as expected
Better than expected
   
A. Overall experience with respect to service (s) provided by
(If you feel that we could have done better, please provide us with your inputs)
B. Degree Of Confidence you have in the knowledge/professionalism
C. Service(s) provided by DLA Management have been a value
D. Consultant (s) was/were courteous, professional and attentive.
E. As a result of DLA intervention, do you feel better equipped to manage legal compliances?
F. How would you rate your experience with
  • DLA’s Key Client Contact 
  • Other Consultants 
G. Should the need arise, would you use our service(s) again? 
H. Any other area which you would like DLA Management to focus.  
I. Where you felt we could have done better, please provide us with your feedback/comments
 
 
Please use the following scale to rate the questions.
 
1
2
3
4
5
Worse than expected
About as expected
Better than expected
 
A. Overall experience pertaining to:  
  • Legal Assessment
  • Systems Assessment 
B. Usefulness of the issue highlighted during assessment.
Your feedback for Assessor with respect to following aspects:  
  • Qualifications
  • Knowledge 
  • Ability
  • Experience
  • Professionalism
D. Service experiences/ feedback you would like to share:  
 
Reports
 
Please use the following scale to rate the questions.
 
1
2
3
4
5
Worse than expected
About as expected
Better than expected
 
A. Was report comprehensive for all legislations covered?
B. How would you rate the following with regards to Report:  
  • Ease Of Understanding
  • Accessibility Within Report 
  • Analysis of Business Risks
  • Auditable
  • Relevance
  • Focused
C. Overall efficacy of Risk Analysis Report
D. Overall value of Compliance Management Report
E. Your satisfaction with regard to assessment findings
F. Experience with regards to "presentation of the report"  
  • Clarity
  • Presentation Content 
G. Feedback/ Comments you would like to offer for improving our assessment